Removal Company Clapham Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Clapham provides removal, relocation, packing, storage and associated services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Removal Company Clapham, the provider of the services described in these Terms and Conditions.

1.2 Client means the individual, partnership, company or organisation that requests and pays for the services.

1.3 Services means any removal, delivery, packing, unpacking, loading, unloading, storage, waste removal or related services provided by the Company.

1.4 Goods means all items, furniture, boxes, personal belongings and any other property which are the subject of the Services.

1.5 Contract means the agreement between the Company and the Client for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

2.1 The Company provides residential and commercial removal and associated services within Clapham and surrounding areas, as well as removals to and from other locations within the United Kingdom.

2.2 The specific Services to be provided will be described in the quotation or booking confirmation. The Company is not obliged to provide any service that is not expressly set out in the agreed quotation or confirmation.

2.3 The Company reserves the right to use its own employees, subcontractors or agents to perform the Services. The Company remains responsible for the proper performance of the Services under the Contract.

3. Booking Process

3.1 All bookings are subject to availability and to acceptance by the Company.

3.2 A booking is made when the Client accepts a quotation or service proposal issued by the Company, whether verbally or in writing, and the Company confirms the booking and any required deposit has been paid.

3.3 Quotations are normally based on the information provided by the Client, including property access, parking arrangements, inventory of items, distance, dates and times. The Client is responsible for ensuring that all information provided is accurate and complete.

3.4 Quotations are usually valid for a limited period as stated in the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, after which the Company may revise or withdraw the quotation.

3.5 If, at the time of the Services, the actual work required differs from the information on which the quotation was based, the Company reserves the right to adjust the price and, where necessary, the time schedule. This may include additional charges for extra items, difficult access, long carrying distances, delays caused by the Client, or other unforeseen factors.

3.6 The Company may refuse or cancel a booking if it reasonably considers that the work would be unsafe, unlawful, impractical, or outside its operational capability.

4. Client Responsibilities

4.1 The Client must obtain and maintain all necessary permissions, permits, parking suspensions and authorisations required for the Services at both collection and delivery addresses.

4.2 The Client must ensure that suitable access is available for the Companys vehicles and staff. This includes informing the Company in advance of any restrictions such as narrow roads, low bridges, height limits, controlled parking zones, or internal access issues such as tight staircases.

4.3 The Client must ensure that all Goods are properly packed, secured and ready for transport unless the Company has agreed to provide a packing service. The Company accepts no responsibility for damage to Goods that have been inadequately packed by the Client.

4.4 The Client must be present, or represented by an authorised person, at the collection and delivery addresses in order to direct the placement of items, sign any required documentation and confirm that the Services have been completed.

4.5 The Client must not include in the Goods any items that are illegal, dangerous, explosive, corrosive, highly flammable or otherwise unsuitable for transport. This includes, but is not limited to, gas cylinders, firearms, ammunition, fireworks, chemicals, paint, solvents, petrol, diesel and perishable food.

4.6 The Client is responsible for removing and securing valuable items such as money, jewellery, documents, securities, personal electronics and other items of particular value. These should not be included in the Goods unless the Company has specifically agreed in writing to transport them.

5. Payments and Charges

5.1 The price for the Services will be as stated in the quotation or booking confirmation, subject to any adjustments under these Terms and Conditions.

5.2 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be specified at the time of booking.

5.3 Unless otherwise agreed in writing, payment of the balance is due no later than the day of the move and, in any event, before completion of unloading at the delivery address. The Company reserves the right to withhold delivery of Goods until payment has been received in full.

5.4 The Company may charge reasonable additional fees for waiting time, extended hours, storage, additional items, additional journeys, packing materials, waste disposal or other extra services requested by the Client or made necessary by circumstances beyond the Companys control.

5.5 If payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate applicable to late payments in the United Kingdom, calculated from the due date until the date of actual payment.

5.6 All prices are quoted exclusive of VAT unless expressly stated otherwise. Where applicable, VAT will be added at the prevailing rate.

6. Cancellations and Changes

6.1 The Client may cancel or postpone a booking by providing notice to the Company. The date on which the Company receives the notice will be the effective date for calculating any charges.

6.2 If the Client cancels more than seven days before the scheduled service date, any deposit paid may be refunded or transferred to a new date at the Companys discretion, subject to availability.

6.3 If the Client cancels between three and seven days before the scheduled service date, the Company may charge up to 50 percent of the total quoted price to cover lost time and administrative costs.

6.4 If the Client cancels within 48 hours of the scheduled service date, the Company may charge up to 100 percent of the total quoted price.

6.5 If the Client requests a change of date or significant change of scope, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. The Company may treat a major change as a cancellation and new booking.

6.6 The Company may cancel the Contract or postpone the Services if it is prevented from performing them due to events beyond its reasonable control, such as severe weather, road closures, industrial action, vehicle breakdown, accidents, or other force majeure events. In such cases the Company will not be liable for any resulting loss but will refund any amounts paid for services not provided or offer an alternative date where possible.

7. Liability and Insurance

7.1 The Company will exercise reasonable care and skill in handling, packing and transporting the Goods. However, the Companys liability is limited as set out in this section.

7.2 The Companys total liability for loss of or damage to Goods arising from its negligence or breach of Contract will not exceed a fixed sum per item or per consignment as stated in the quotation or booking confirmation or, if no specific sum is stated, a reasonable market value subject to an overall financial limit.

7.3 The Company will not be liable for

(a) loss or damage caused by the Clients failure to pack Goods properly when the Company has not been engaged to pack them,

(b) loss or damage to fragile or delicate items such as glass, china, artwork, mirrors, electronics or musical instruments where such items have not been professionally packed,

(c) cosmetic damage to furniture or items with pre existing wear and tear, defects or instability,

(d) loss or damage where the Goods have an inherent vice or are prone to deterioration,

(e) any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or emotional distress.

7.4 The Company will not be liable for loss or damage arising from events beyond its reasonable control, including but not limited to fire, flood, storm, theft, traffic delays, road accidents not caused by the Company, or acts of third parties.

7.5 The Client is advised to obtain suitable insurance cover for the full replacement value of the Goods. The Companys standard liability limits may not be sufficient to cover all potential losses.

7.6 Any claims for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Client must provide reasonable evidence of the loss or damage and cooperate with any investigation.

8. Excluded Items

8.1 The Company does not accept responsibility for the carriage of prohibited or dangerous items. If such items are discovered the Company may remove, dispose of or otherwise deal with them at the Clients expense and without liability.

8.2 The Company may refuse to transport items of exceptional value, antiques, fine art, precious metals, stones, or items of sentimental value unless expressly agreed in writing and properly insured.

9. Waste and Environmental Regulations

9.1 The Company operates in compliance with relevant UK waste management and environmental regulations. Any waste removal services will be carried out in accordance with applicable laws.

9.2 The Client must not include in the Goods any controlled waste, hazardous waste or materials requiring special handling or disposal, unless the Company has expressly agreed in advance to provide a suitable service.

9.3 Where the Company is engaged to remove unwanted items, the Client authorises the Company to determine whether such items will be reused, recycled or disposed of at an authorised facility, subject to applicable regulations.

9.4 Additional charges may apply for the removal or disposal of bulky items, electrical equipment, mattresses, building waste, appliances or materials that are subject to specific regulations.

9.5 The Client is responsible for ensuring that any items presented for disposal do not contain confidential data or personal information. The Company will not be liable for any loss or misuse of data contained in items disposed of as part of a clearance or waste service.

10. Access, Parking and Property Damage

10.1 The Client must arrange suitable parking for the Companys vehicles and, where necessary, obtain parking permits or suspensions. Any parking fines or penalties incurred as a result of inadequate arrangements may be charged to the Client.

10.2 The Company will take reasonable care to avoid damage to the Clients property during the performance of the Services. However, the Company cannot be held responsible for damage to driveways, paths, lawns, cables or underground services where the Company has been directed by the Client to place vehicles or equipment.

10.3 The Client should protect flooring, staircases and internal surfaces as necessary. The Company will not be liable for minor scuffs or marks arising from normal handling where reasonable care has been taken.

11. Storage Services

11.1 Where the Services include storage, the Company will store the Goods in a suitable facility and exercise reasonable care for their security.

11.2 Storage charges will be payable in advance or as otherwise agreed. If storage fees are not paid when due, the Company may exercise a lien over the Goods and may ultimately sell or dispose of them in accordance with applicable law to recover outstanding sums.

11.3 The Client must inform the Company of any change of contact details while Goods are in storage.

12. Right of Lien

12.1 The Company has a legal right to withhold or ultimately dispose of some or all of the Goods until all outstanding charges and any reasonable costs incurred in enforcing this right have been paid in full.

12.2 If the Company exercises this right, it will give the Client reasonable notice, where practicable, before any sale or disposal of Goods. Any surplus proceeds after deducting amounts owed and reasonable costs will be made available to the Client.

13. Complaints and Dispute Resolution

13.1 The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 Complaints should be submitted in writing with full details of the issue, including dates, addresses, and a description of any loss or damage.

13.3 The Company will review the complaint and respond within a reasonable period. The Client and the Company will both use reasonable efforts to resolve any dispute amicably.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Client for the purposes of providing the Services, administering the Contract, and complying with legal obligations.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and its internal policies. Personal data will not be shared with third parties except where necessary to perform the Services or as required by law.

15. Variations

15.1 The Company may revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless the parties agree otherwise in writing.

15.2 Any variation to the Contract or these Terms and Conditions must be agreed in writing by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 The failure of the Company to exercise or enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

17.3 The Contract is between the Company and the Client. No other person shall have any rights to enforce any of its terms.